Contact support
Tell us what happened and we'll help you work through it. This opens your email app; the website does not store your message. You can also use More → Settings → Send feedback inside the app.
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Support
Need a hand with LinkVoice? Write to us or find a quick answer below.
Include the useful details
- Your device model and iOS version
- Your app version
- The two languages you had selected
- What you expected and what happened instead
Please don't send recordings or transcripts of other people's conversations, or anything you would not want in an email.
Quick answers
Frequently asked questions
Which languages does LinkVoice support?
57 languages for conversations (over 100 for text and photos), from Arabic, Chinese and Hindi to Thai, Turkish and Vietnamese.
Do I have to tap between speakers?
No. LinkVoice keeps listening and translates each sentence after a short pause, on screen and out loud. Either person can speak next, in either language.
The translation was wrong or in the wrong direction. Why?
LinkVoice identifies the language from the words spoken, not from who is holding the phone. Very short replies, names, numbers and heavy background noise are the usual causes of mistakes. Move closer to the microphone, let each sentence finish, and send a report from More → Settings → Send feedback (with Attach diagnostics on) if something went wrong. Never rely on LinkVoice where a mistranslation could cause harm.
Does it work without internet?
No. Speech recognition, translation and the interpreter's voice run on cloud AI services, so LinkVoice needs a data connection while a conversation is running.
How is interpreting time counted?
Only the seconds of speech that the interpreter actually processes are charged, per sentence. Idle time, the spoken translation and silent turns are free. Your remaining time is shown under More → Settings.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and cancel LinkVoice there. On Android they are managed by Google Play: open the Play Store, tap your profile, then Payments and subscriptions. Your plan stays active until the end of the current period. Deleting the app or your account does not cancel the subscription.
I bought time but the app doesn't show it.
Open More → Settings → Plans and time and tap Restore. If the balance is still wrong after a minute, email us with the date on your store receipt and we will check the ledger.
How do I delete my account and data?
Open More → Settings and choose Delete account (Delete my data if you have not signed in). Your sign-in, balance and purchase records are removed immediately; unused time is lost. Conversation history lives only on your device, so delete it from the History screen or by removing the app. If you cannot open the app, email us from the address you signed in with. Details are in the Privacy Policy.